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Comment: No surprise. The vendor will not assume responsibility for the content of the information in the database. Often vendors redistribute content published by other companies, so this generally makes sense.
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Comment: We all understand that there may be glitches. The real question is whether they are serious, and how long they last. We have no problem agreeing that the vendor will not be responsible for minor interruptions in service or small data errors. But we do have a problem with sustained or continuous lapses in service.
Sometimes vendors will try to disclaim all warranties, both express and implied. If the vendor will not agree to any express warranties, you at least want the contract not to negate the implied warranties of merchantability and fitness for a particular purpose, which can provide important protections in the event that the vendor or the product does not perform as promised or expected. If the database or some part of it cannot be used for the purpose for which it was acquired, the library may want to terminate the contract and have the vendor refund part of the subscription payment.
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