Page:The Art of Helping People Out of Trouble (1924).pdf/135

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well as in him who is helping. There are few tributes to character that are higher than that which is paid a man when an employer takes his open-mindedness for granted by telling him why he is not offering him the position for which he has applied or why he is not promoting him. Some executives go farther than this, and as a matter of routine give each member of the staff an opportunity once or twice a year to learn how he and his work are regarded. This practice, applying as it does to everybody, throws an atmosphere of impersonality about the whole process and smooths the way to a reception of the truth.

The truth is as important as the impersonality. This is frequently forgotten. Too often we are inclined to speak in the spirit of Mrs. King, of "Old Chester Tales," who told people things flatly and frankly for their own good out of a sense of duty. To interpret a man to himself is to set forth not merely that which is unfavorable. This sort of half-truth only hurts and blocks him. It is the balanced presentation that wins a hearing.

The social worker told Donato the whole truth. She referred to the unfortunate elements in his character but she also recognized his strengths. That she herself was a musician helped